“As Nate Silver, author of The Signal and the Noise: Why So Many Predictions Fail”
“Processes are invisible from a customer’s standpoint”
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<a href="https://lex-books.com/author/clayton-edwards"><img src="https://lex-books.com/badges/read-on-lex.svg" alt="Clayton Edwards on Lex" width="160" height="40"></a>[](https://lex-books.com/author/clayton-edwards)[url=https://lex-books.com/author/clayton-edwards][img]https://lex-books.com/badges/read-on-lex.svg[/img][/url]Clayton Edwards on Lex: https://lex-books.com/author/clayton-edwards