L
Leonard L. Berry
1942
18 works on record
Works
Management lessons from Mayo Clinic
2008
Un Buen Servicio Ya No Basta
2003
Como Descubrir el Alma del Servicio
2001
Die Kunst Kunden zu begeistern. Neun Erfolgsfaktoren für Service der Extraklasse
2000
Discovering the soul of service
1999
On great service
1995
Marketing services
1991
Service quality
1989
Bankers who sell
1985
Marketing for the bank executive
1974
Marketing and the social environment
1973
Emerging perspectives on services marketing
Xiang shi jie zui hao de yi yuan xue guan li
Capture and communicate value in the pricing of services
Capture and communicate value in the pricing of services
1996
Marketing for bankers
Marketing for bankers
1975
Servqual, a multiple-item scale for measuring customer perceptions of service quality
Servqual, a multiple-item scale for measuring customer perceptions of service quality
Financial institution marketing
Financial institution marketing
Ten lessons for improving service quality
Ten lessons for improving service quality