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The service profit chainThe service profit chain

The service profit chain1997

James L. Heskett

Details

First published
1997
Publisher
Free Press
Pages
301
ISBN-13
9780684832562
OL Work ID
OL3344845W

Subjects

Consumer satisfactionCustomer servicesEmployee loyaltyIndustrial productivitySatisfaction au travailProductiviteitKlantgerichtheidControle de qualidadeKlantenserviceConsommateursSatisfactionAttitudesRelations avec la clientèleConsumidorPersonnelProfitService industries

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Book data from Open Library. Cover images courtesy of Open Library.