The service profit chain

The service profit chain1997
Details
- First published
- 1997
- Publisher
- Free Press
- Pages
- 301
- ISBN-13
- 9780684832562
- OL Work ID
- OL3344845W
Subjects
Consumer satisfactionCustomer servicesEmployee loyaltyIndustrial productivitySatisfaction au travailProductiviteitKlantgerichtheidControle de qualidadeKlantenserviceConsommateursSatisfactionAttitudesRelations avec la clientèleConsumidorPersonnelProfitService industries