James L. Heskett
21 works on record
Works
Mein buntes Englisch- Bildwörterbuch
2003
The service profit chain
1997
Service Breakthroughs
1990
Managing in the service economy
1986
Marketing
1976
Business logistics; physical distribution and materials management
1973
The culture cycle
The value profit chain
What great service leaders know and do
Corporate Culture and Performance
La gestión en las empresas de servicios
The ownership quotient
2008
Case problems and discussion questions [for] Business logistics, management of physical supply and distribution
1964
Business logistics
1964
Case problems in business logistics
Management Von Dienstleistungsunternehmen
Instructor's manual for Marketing and student resource manual
Service success
Business logistics: management of physical supply and distribution
Logistica & strategia
A cultura corporativa e o desempenho empresarial