James L. Heskett
21 works on record
Works

Mein buntes Englisch- Bildwörterbuch
2003

The service profit chain
1997

Service Breakthroughs
1990

Managing in the service economy
1986

Marketing
1976

Business logistics; physical distribution and materials management
1973

The culture cycle

The value profit chain

What great service leaders know and do

Corporate Culture and Performance

La gestión en las empresas de servicios
The ownership quotient
2008
Case problems and discussion questions [for] Business logistics, management of physical supply and distribution
1964
Business logistics
1964
Case problems in business logistics
Management Von Dienstleistungsunternehmen
Instructor's manual for Marketing and student resource manual
Service success
Business logistics: management of physical supply and distribution
Logistica & strategia
A cultura corporativa e o desempenho empresarial