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La satisfaction totale du clientLa satisfaction totale du client

La satisfaction totale du client

Michèle Jurgens Panak, Jacques Horovitz

Details

OL Work ID
OL24837895W

Subjects

Consumer satisfactionCustomer servicesService-level agreementsQuality controlGestion d'entrepriseQualité totaleService à la clientèleGestionQualitéContrôleCas, Études deConsommateursSatisfactionQualité de serviceVente

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