J
Jacques Horovitz
1947
13 works on record
Works
Total customer satisfaction
Total customer satisfaction
A dream with a deadline
Beyond Traditional Marketing
La satisfaction totale du client
A cross national study of management control practices
A cross national study of management control practices
How to Win Customers
Stratégie pour la PME
Stratégie pour la PME
Top management control in Europe
Service Strategy
Diriger une entreprise moyenne
Diriger une entreprise moyenne
Seven Secrets of Service Strategy
Total customer satisfaction
Winning ways