J
Jacques Horovitz
1947
13 works on record
Works
Total customer satisfaction
Total customer satisfaction

A dream with a deadline

Beyond Traditional Marketing

La satisfaction totale du client
A cross national study of management control practices
A cross national study of management control practices

How to Win Customers
Stratégie pour la PME
Stratégie pour la PME

Top management control in Europe

Service Strategy
Diriger une entreprise moyenne
Diriger une entreprise moyenne

Seven Secrets of Service Strategy

Total customer satisfaction

Winning ways