Return on quality

Return on quality1994

Anthony J. Zahorik, Roland T. Rust, Timothy L. Keiningham

Details

First published: 1994
OL Work ID: OL2960284W

Subjects

EvaluationTotal quality managementProduction & quality control managementQuality Assurance (QA) & Total Quality Management (TQM)Quality ControlQuality (Management)Business / Economics / FinanceBusiness/EconomicsConsumentenonderzoekDienstleistungsbetriebOrganisatieveranderingQualitatsmanagementEntscheidungsunterstutzungssystemKwaliteitszorgCorporations, finance

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