
Arthur C. Martinez (born September 25, 1939) is an American businessman and executive. He is best known as the person who led a turnaround of Sears, Roebuck, and Co. in the 1990s when he was Chairman, CEO and President. He is also credited with turning around retailer Abercrombie & Fitch, of which he was Executive Chairman from 2014-2018.
“Politeness must be cultivated, for the promptings of nature are eminently selfish, and courtesy and good-breeding are only attainable by effort and discipline. But even courtesy has limits where dignity should govern it, for when carried to excess, particularly in manner, it borders on sycophancy, which is almost as despicable as rudeness.”
“The silence that, without any deferential air, listens with polite attention, is more flattering than compliments, and more frequently broken for the purpose of encouraging others to speak, than to display the listener’s own powers. This is the really eloquent silence. It requires great genius—more perhaps than speaking—and few are gifted with the talent.”
“The natural flow of discourse must be calm and serene; if wit, whim, fun and fire are present, they will not fail to flash brightly along its surface; but they can never constitute the main body of the stream itself.”
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