Quotes by William Senior

“NO GRAPH IN THE world can do full justice to these unexpected moments. They’re sweet little bursts of grace, and they leave sense-memories on the skin (the smell of the child’s shampoo, the smoothness of his arms). That’s why we’re here, leading this life, isn’t it? To know this kind of enchantment? The question is why such moments, at least with small children, often feel so hard-won, so shatterable, and so fleeting, as if located between parentheses. After just a few minutes of this dreamy slow-dance with Abe, William does a face-plant and starts howling. Jessie sambas over and handles it with humor. This is the drill. I’d like to propose a possible explanation for why these moments of grace are so rare: the early years of family life don’t offer up many activities that lend themselves to what psychologists call “flow.” Simply put, flow is a state of being in which we are so engrossed in the task at hand”

“During my time in Iraq and Afghanistan, I watched the great generals (and the colonels, majors, captains, lieutenants, and senior enlisted personnel) and how they interacted with their troops. The good ones spent time at the front lines, dodging bullets in Fallujah, riding in a Humvee on Route Irish, flying in a helo over the Hindu Kush, or just talking to the soldiers who manned the watchtowers. This engagement was not only important to understanding the troops, and thereby making better decisions; it was also vitally important for the troops to see their leaders getting sweaty and dirty right beside them.””

“It’s Simple: Get out of your office and talk to the employees at the far end of the chain of command. Find an opportunity to solve small but seemingly intractable problems. Ensure your senior staff know that these “little problems” can have major effects on morale.””