Customer Mania! It's Never Too Late to Build a Customer-Focused Company
About this book
Uses the success of the world's largest restaurant chain to explain how a company of any size can develop a unified, people first, customer-oriented approach to doing business.
Details
- OL Work ID
- OL14925590W
Subjects
AdministraciónServicio al clienteCustomer servicesManagementCustomer relationsOrganizational behaviorLeadershipBusiness, handbooks, manuals, etc.Case studiesYum! Brands (Firm)