Judgment calls

Great decisions depend on judgment calls, but in a complicated and fast-changing situation (like a modern business), no one leader's knowledge and perspective is sufficient to make them wisely. Some decision-makers have found ways to tap the collective judgment of their people - and leaders of other groups can profit from them. What's the story behind great decisions? Is decision-making the responsibility of one leader or should it rest on the shoulders of the collective team? In Judgment Calls, authors Tom Davenport and Brooke Manville share twelve stories of organizations that have successfully tapped the diverse perspectives and deep knowledge of their people to build an organizational decision-making capability - a competence they say can make the difference between success and failure.