Successful service operations management
Successful service operations management2003
Madeleine Pullman, Kathryn H. King-Metters, Richard Metters, Richard D. Metters
Details
- First published
- 2003
- OL Work ID
- OL13527328W
Subjects
Customer servicesManagementCase studiesOperational researchProduction & quality control managementBusiness & EconomicsBusiness / Economics / FinanceBusiness/EconomicsCustomer ServiceBusiness & Economics / Production & Operations ManagementGeneralDienstensectorStrategieCustomer services--managementCustomer services--management--case studiesHf5415.5 .m48 2003658.8/12