One size fits one1997

"How can you win the unshakable loyalty and trust of today's savvy customers? One Size Fits One: Building Relationships One Customer and One Employee at a Time lays out the ten rules for what customers want - in their own blunt words - and shows how your company can begin to develop personalized relationships with your customers." "And certainly no company can deliver "one size fits one" value without loyal employees committed to creating exceptional value for each individual customer. One Size Fits One explains why yesterday's workplace mentality no longer works and shows how relationships inside organizations must change to successfully unleash the power of truly committed employees."--BOOK JACKET.