IT essentials

Official textbook to accompany the new "IT Essentials I, PC and Hardware" course through the Networking Academy, sponsored by Hewlett-Packard. Complements and corresponds to the Web-based course Prepares Networking Academy students for the AExam Can be used as a prerequisite text to the CCNA curricula through the Networking Academy Accompanying CD includes additional topical coverage, instructional videos, interactive animations, simulations and lab activities This title will prepare students for the A certification examination, which measures essential competencies for a break/fix microcomputer hardware service technician with six months of on-the-job experience. The examinee must demonstrate knowledge to properly install, configure, upgrade, troubleshoot and repair microcomputer hardware. This includes basic knowledge of desktop and portable systems, basic networking concepts, and printers. The examinee must also demonstrate knowledge of safety and common preventive maintenance procedures. Topics covered in these books will match the following A certification topics: installation, configuration, and upgrading, diagnosing and troubleshooting, safety and preventive maintenance, motherboard/processors/memory, printers, portable Systems, basic networking, customer satisfaction. The Companion Guide correlates to the web-based course from the Cisco Networking Academy Program that is sponsored by Hewlett-Packard. The book contains chapter objectives, review questions, real-world examples, and sample questions to help prepare for the A examination.