Measure What Matters to Customers

Measure What Matters to Customers
About this book
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
Details
- OL Work ID
- OL5747067W
Subjects
BusinessNonfictionSuccess in businessKnowledge managementIntellectual capital