Improving your measurement of customer satisfaction
Improving your measurement of customer satisfaction1997
About this book
Details gaining access to a customer base, assessing performance via survey design and data collection, analytical and graphing tools for reporting, and linking satisfaction to business objectives.
Details
- First published
- 1997
- OL Work ID
- OL2651684W
Subjects
EvaluationConsumer satisfactionEvalationÉvaluationEvaluatieConsommateursTevredenheidSatisfactionConsumentengedrag