ISO 9000:20002003

"From the author of the ISO 9000 Quality Systems Handbook, this ISO 9000: 2000: An A-Z Guide provides a store of useful information in a form that will appeal to managers and practitioners seeking quick answers to questions in the field of quality management." "The concepts, terminology and techniques that pervade the ISO 9000 family of standards are explained. Learn how to apply such concepts as continual improvement, process management, corrective action and system audit. Understand six-sigma, the process approach and the principles of control and breakthrough. Learn how to manage the busines processes, set objectives, identify processes, write procedures. Discover what the standard means by customer focus, the systems approach, leadership and much more." "For those who need a quick guide to ISO 9000 there is a section that puts ISO 9000 in a nutshell and distils all the requirements into five succinct statements in simple language."--Jacket.