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The service edgeThe service edge

The service edge1989

Dick Schaap, Ron Zemke

Details

First published
1989
OL Work ID
OL2905850W

Subjects

Service industriesManagementCustomer serviceCustomer servicesDienstensectorKundendienstKlantenserviceService à la clientèleServices (Industrie)GestionCustomer relationsService industries, management

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Book data from Open Library. Cover images courtesy of Open Library.