Serving Online Customers: Lessons for Libraries from the Business World

Serving Online Customers: Lessons for Libraries from the Business World
Details
- OL Work ID
- OL19367656W
Subjects
LibrariesInternetComputer network resourcesDistance educationBibliotek och InternetElektronische PublikationEffect of technological innovations onCustomer servicesLibraries and distance educationKundserviceMensch-Maschine-SchnittstelleLibrary Web sitesElektronische BibliothekBiblioteksanvändareWebbsidorLibrary usersInformationsvermittlungElectronic reference services (Libraries)