A complaint is a gift
About this book
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
Details
- OL Work ID
- OL15811966W
Subjects
PlaintesConsumer complaintsKlantgerichtheidCustomer servicesComsumer SatisfactionKlantenserviceConsommateursService à la clientèleKlachtenCustomer relations