Service operation
Service operation
About this book
This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Details
- OL Work ID
- OL24850591W
Subjects
Computer industryCustomer servicesManagementElectronic office machine industryTechnologie de l'informationService à la clientèleGestion de la qualitéRéseaux informatiquesIT infrastructure libraryInformatiqueIndustrie et commerceGestionQualitéContrôleCommande de processusBusiness information servicesComputer industry--customer services--managementElectronic office machine industry--customer services--management