The danger of silencing conflict at work

The best way to pacify workplace conflict is to keep quiet and not make any waves, right? Wrong! Professor Leslie A. Perlow uses three studies to show that silencing conflict can have devastating negative task and relationship consequences: tasks take longer to do or never get done at all; working relationships are destroyed. Her research shows that the best way to complete a task on time and maintain positive working relationships is to communicate openly and honestly about the important issues.