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Complete Guide to Preparing & Implementing Service Level AgreementsComplete Guide to Preparing & Implementing Service Level Agreements

Complete Guide to Preparing & Implementing Service Level Agreements

Sheila Pantry, Peter Griffiths

Details

OL Work ID
OL4699433W

Subjects

Cost controlQuality controlService industriesService-level agreementsTotal quality managementLibrary, archive & information managementReferenceBibliotheekbeheerLibrary ServicesLibrary cooperationOvereenkomstenPublic services (Libraries)Information ServicesLibrary legislationConsumer satisfactionLibrary administrationConsumer BehaviorServices d'information

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Book data from Open Library. Cover images courtesy of Open Library.