Complete a+ Guide to IT Hardware and Software

Cheryl Schmidt's Complete A+ Guide to It Hardware and Software, Eighth Edition presents the fundamentals of computer desktop and laptop installation, configuration, maintenance, and networking through simple, step-by-step instruction based on CompTIA A+(R) Edition objectives. With a focused emphasis on security and customer service skills, this comprehensive computer repair guide introduces the most important tools students need to become professional, customer-friendly technicians using today's technologies. A+(R) Certification Exam objectives summarize exam topics in an easy-to-use reference at the beginning of the book, so students can quickly locate and review key concepts covered on the exam. Each section is written in building-block fashion, beginning with the simplest concepts, continuing on to more advanced concepts, and creating a solid foundation for understanding new technologies as they arrive. Schmidt provides comprehensive pedagogical tools, many of them unique to this book. Excellent resource to learn installation, preventative maintenance, networking, security and troubleshooting of PCs preparing you for entry-level IT job roles Straightforward coverage of all certification objectives Extensive end-of-chapter review, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions Soft Skills sections in each chapter, and at least two Soft Skills activities at the end of each chapter Tech Tips designed to be useful in real-world PC repair Hands-On Exercises linking theory to practice and experience Clear chapter objectives At least 2 Critical Thinking Skills activities in every chapter Comes with instructor resources for course use: Instructor's Manual, Chapter Power Points, Test Bank