Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Uncommon Service: How to Win by Putting Customers at the Core of Your Business2012
Frances Frei · Harvard Business Review Press · 262 pages
About this book
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Details
- Published
- 2012
- Publisher
- Harvard Business Review Press
- Pages
- 262
- ISBN-13
- 9781422142363