S
Shirley Lacy
10 works on record
Works
Achieving ISO/IEC 20000
Finance for service managers
Capacity management
Managing end-to-end service
Integrated service management
Passing your ITIL® intermediate exams
Manager's Guide to Service Management
Configuration management
Configuration management
Passing Your ITIL Intermediate Exams [PDF]
Passing Your ITIL Intermediate Exams [PDF]
Enabling Change
Enabling Change