W
William Durr
9 works on record
Works

Customer Centricity through Workforce Optimization
2007

Navigating the customer contact center in the 21st century
2001
Building a world-class inbound call center
Building a world-class inbound call center
1996
Selection Plans and Instructional Support Book 1 Teacher's Guide
Selection Plans and Instructional Support Book 1 Teacher's Guide
1989

Spinners
1982
Signposts
Signposts
1978
Workbook for Galaxies
Workbook for Galaxies
1971
Bears
Bears
Student Resource Booklet, Book 2 (Houghton Mifflin Literary Readers, Teacher's Annotated Edition)
Student Resource Booklet, Book 2 (Houghton Mifflin Literary Readers, Teacher's Annotated Edition)