R. David Lankes

The atlas of new librarianship

New concepts in digital reference

Reference renaissance

Virtual reference service

The virtual reference desk

Digital reference service in the new millennium

New Librarianship Field Guide

Librarian's Guide to Engaging Families in Learning

Forged in War

Virtual Reference Service from Competencies to Assessment

The digital reference research agenda

The AskA starter kit

Participatory networks

Virtual reference service

Building and maintaining Internet information services

The Bread & Butter of the Internet