C
Works
Customer Love
2000
Beep Beep
1996
Managers as mentors
1996
Customers as Partners
1994
Managing knock your socks off service
1992
Service wisdom
Wired and dangerous
Magnetic Service
Dance lessons
The Client-consultant handbook
Customer loyalty guaranteed
Clients & consultants
Sprinkles
Influencing--marketing the ideas that matter
The 9 1/2 principles of innovative service
Beep! Beep!
Manyetik Servis
Mentoring Haga crecer a sus colaboradores
Book Mark
Book Mark
2018
Take their breath away
Take their breath away
Inside Your Customer's Imagination
Inside Your Customer's Imagination