Wendy Leebov
28 works on record
Works

Wendy Leebov's essentials for great patient experiences
2008

Telephone Skills for Professionals in Health Care
2003

Assertiveness Skills for Professionals in Health Care
2003

Customer Service for Professionals in Health Care
2003

Resolving Complaints for Professionals in Health Care
2003

Working Together for Professionals in Health Care
2003

Service savvy health care
1998

Achieving impressive customer service
1998

Service quality improvement
1994

The health care manager's guide to continuous quality improvement
1991

The quality quest
1991

Job satisfaction strategies for health care professionals
1991

Customer service in health care
1990

Patient satisfaction
1990

Telephone tactics for health care professionals
1990

Health care managers in transition
1990

Effective complaint handling in health care
1990

Service excellence
1988

The indispensable health care manager

The language of caring guide for physicians

Telephone Skills
Essentials for great personal leadership
2008
Practical assertiveness for health care professionals
1991
Positive co-worker relationships in health care
1990
Stress
1990
Physician entrepreneurs
LEADJITSU Dream to Lead
Practical Assertiveness for Professionals in Health Care