C
Colin G. Armistead
17 works on record
Works
Inspired customer service
Operations management in service industries and the public sector
Services Management
Future of Services Management (Cranfield Management Research)
Outstanding customer service
Customer service and support
Research into management in the services sector
Research into management in the services sector
Service Management Audit
Service Management Audit
Operations Management in Service Industries Tm T/a
Operations Management in Service Industries Tm T/a
Knowledge Management
Knowledge Management
Resource activity mapping
Resource activity mapping
Untangling the intangibles
Untangling the intangibles
The value chain in service operations strategy
The value chain in service operations strategy
Corporate eLearning
Corporate eLearning
The Customer Support Audit
The Customer Support Audit
Supply networks and the changing role of operations managers
Supply networks and the changing role of operations managers
The Service Management Audit
The Service Management Audit